FREQUENTLY ASKED QUESTIONS
FAQs
How do I care for my products?
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. Apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
Are the mugs dishwasher safe?
Our White Glossy Mugs are microwave and dishwasher safe, but the print and coating will last longer if you hand-wash them.
Enamel Mugs should only be hand-washed. Also, you can't heat liquids or food directly in the Enamel Mugs—it can damage their coating.
What does DTG mean?
Our standard process is the direct-to-garment (DTG) method of printing. Direct-to-garment printing uses a high-tech inkjet printer to print digital designs and directly onto a garment.
Why does my shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
When will I receive my order?
Typically fulfillment time is 3-7 business days. Standard shipping in the US is 3–6 business days. The estimated delivery time is just an estimate, it’s not a guarantee.